Privacy policy

 

(Last updated: 14 November 2025)

At Murky Wines, we believe in keeping things simple, honest, and human. This privacy policy explains how we collect, use, and protect your personal information — nothing mysterious, nothing complicated, just transparency.

Information We Collect

We only collect what we need to serve you better:

When you shop with us

  • Name

  • Email

  • Phone number

  • Shipping / billing address

This helps us process your order and keep you updated.

When you browse our site

  • IP address

  • Device & browser info

  • Pages visited

  • Basic analytics data

This helps us understand how people use the site so we can make it smoother, faster, and nicer to experience.

Cookies

We use cookies to:

  • Remember your cart

  • Help the site function normally

  • Understand what people enjoy (or don’t)

You can turn off cookies in your browser if you prefer.

How We Use Your Information

Your information is used to:

  • Fulfil, process, and deliver your orders

  • Contact you about your purchase

  • Improve Murky Wines’ website and services

  • Send you updates, event notices, or promotions (only if you’ve opted in)

  • Keep the store secure and prevent fraudulent activity

We do not use your data for anything unrelated to Murky Wines.

Payment & Security

Murky Wines runs on Shopify, which means:

  • Payments are handled by secure third-party processors

  • We never store your full credit card details

  • Your data is encrypted and protected through industry-standard security

Who We Share Your Information With

Only the essentials:

  • Delivery partners (to get your bottles to you)

  • Payment processors (to complete your purchase securely)

  • Website partner (website hosting, fraud checks, analytics)

We do not sell or trade your data with unrelated marketers.
No spam. No sharing without purpose.

How Long We Keep Your Information

We keep your information only for as long as we need it:

  • To complete your order

  • To maintain your purchase records

  • To comply with legal and accounting requirements

If you want your data removed, just let us know.

Your Rights

You may request to:

  • Access your personal data

  • Correct or update your information

  • Delete your account or data

  • Unsubscribe from emails anytime

Just email us at:
 angel@murkywines.com

We’ll take care of it for you.

Third-Party Links

Sometimes we link to partners, importers, or event pages.
We’re not responsible for how other sites handle your data, so please check their privacy policies as well.

Changes to This Policy

We may update this policy occasionally — usually when our website grows or our services change. Updates will appear here, and the “Last updated” date will reflect the changes.

Contact Us

For privacy questions, data requests, or anything else:

Murky Wines & Whisky Sdn. Bhd
Business Registration No.: 202301018206 (1512128-X)
Email: angel@murkywines.com
Phone: +60177819366
Address: Gasket Alley, Petaling Jaya, Selangor, Malaysia