Refund policy

 

At Murky Wines, each bottle is stored and handled with care. Due to the nature of wine, we do not offer refunds or returns unless:

You are eligible for a refund if:

• You received the wrong product

• Your order arrived damaged (broken bottle, leakage)

• The product is defective upon opening (cork failure or severe oxidation)

  • Claims must be made within 48 hours

  • Photos or videos must be provided

  • At least 80% of the wine must remain in the bottle

Not eligible for refund:

• Change of mind

• Taste preference (natural wines vary in style and taste; this is not considered a fault)

• Damage caused by improper storage after delivery

Refunds, if approved, will be processed back to your original payment method within 5–10 working days.